Passenger rights

Refunds, delays, cancellations and lost baggage: what you can claim and how to ask for it.

Passenger rights• 5 min read

Lost, delayed or damaged baggage: how to file a claim and what you are owed

What to do at the airport when your bag is missing or damaged, the deadlines under the Montreal Convention, the liability limit and how to get an airline to pay.

Oct 31, 2026 Read

Passenger rights• 5 min read

Flight refund rights: when you get your money back in the EU, UK and US

When an airline must refund your ticket after a cancellation or major schedule change, how fast the money must arrive, and what to do if you booked through an agency.

Oct 31, 2026 Read

Passenger rights• 5 min read

Flight delay and cancellation compensation: EU261, UK261 and US rules

How much compensation you can claim for a delayed or cancelled flight under EU261 and UK261, what the US offers instead, and when airlines are exempt.

Oct 31, 2026 Read

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