Passenger rights
Refunds, delays and cancellations, lost baggage: what the EU, UK and US rules give you and how to claim.
Passenger rightsFlight refund rights: when you get your money back in the EU, UK and US
When an airline must refund your ticket after a cancellation or major schedule change, how fast the money must arrive, and what to do if you booked through an agency.
5 min
Passenger rightsFlight delay and cancellation compensation: EU261, UK261 and US rules
How much compensation you can claim for a delayed or cancelled flight under EU261 and UK261, what the US offers instead, and when airlines are exempt.
5 min
Passenger rightsLost, delayed or damaged baggage: how to file a claim and what you are owed
What to do at the airport when your bag is missing or damaged, the deadlines under the Montreal Convention, the liability limit and how to get an airline to pay.
5 min